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“Rewarding your Highest-Spending Customers vs Incremental Revenue” (Ep. 17)
- David Feldman, Loyalty Summit Chair
- Alan Lias, Former VP Loyalty – Virgin Atlantic
- Len Llaguno, Founder & Managing Partner, KYROS Insights
Loyalty Impact of US Airlines Ditching Change Fees, & American’s overhaul Basic Economy (Ep. 16)
- Gary Leff, Author of View from the Wing
- Seth Miller, Editor-in-Chief, PaxEx.Aero
- Jay Sorensen, President, IdeaWorksCompany
- Dinaz Zaq, Director, Revenue Pricing Consultants
Loyalty Leader Insights: How Air Canada Developed the New Aeroplan Program (Ep. 15)
- David Feldman: Loyalty Summit Chair
- Mark Nasr: Vice-President Loyalty & CRM – Air Canada
- Scott O’Leary: Managing Director, Loyalty Planning/Development – Air Canada
- Derek Whitworth: Senior Director, Loyalty Products – Air Canada
Loyalty Leader Insights: Restoring Travel Confidence: What Role Does Loyalty Play? (Ep. 14)
- David Feldman: Loyalty Summit Chair
- Gary Leff: Author of View from the Wing
- Bob Behrens: Vice President – Loyalty, CRM, Market Research, Insights & Analytics at PetSmart
Loyalty Leader Insights: Can Airlines Have Too Many Elite Members? (Ep. 13)
- David Feldman: Loyalty Summit Chair
- Stuart Dinnis: Executive Director – Loyalty Data Co
- Tommy Langhauser: Senior Manager, Loyalty & Co-Brand – Frontier Airlines
Loyalty Leader Insights: Loyalty Promotions: Making Sure They’re Relevant for 2020 (Ep. 12)
- David Feldman: Loyalty Summit Chair
- Gilbert Ott: Creator of GodSaveThePoints.com
- Rob Burgess: Editor, HeadforPoints.com
Loyalty Leader Insights: Air Canada Aeroplan (Ep. 11)
- David Feldman: Loyalty Summit Chair
- Mark Nasr: Vice President, Loyalty & CRM – Air Canada
What Airlines Are Doing with Loyalty Right Now (Ep. 10)
- David Feldman: Loyalty Summit Chair
- Mark Ross-Smith: CEO, Loyalty Data Co., and Editor at Travel Data Daily
- Brian Sumers: Senior Aviation Business Editor, Skift
Driving Brand Affinity in the Travel Recovery (Ep. 9)
- David Feldman: Loyalty Summit Chair
- Len Covello: Chief Technology Officer, Engage People Inc.
- Seth Miller: Editor in Chief, PaxEx.Aero
What Can Airlines Do with Loyalty Data? (Ep. 8)
- Mark Ross-Smith: CEO, Loyalty Data Co., and Editor at Travel Data Daily
- Christian Hylander: Vice President, Data & Services, Travel Industries at Mastercard
- Dianne Robillos: Manager, Consumer Research & Insights at Qatar Airways
Are Status Levels and Partnership Deals Broken? What Can Program Managers Do? (Ep. 7)
- David Feldman: Loyalty Summit Chair
- Alan Lias: Former VP Loyalty, Virgin Atlantic
Managing Loyalty Across Industries – Why Travel Loyalty is Different (Ep. 6)
- Iain Pringle: Loyalty & Partnership Expert; Former Head of Strategy, Avios
- Adam Posner: CEO, The Point of Loyalty; author of For Love or Money research
- Rob MacLean: Director, CEO and Founder at Points International
Reinventing Loyalty Programs (Ep. 5)
- David Canty: Partner, New World Loyalty and Former VP Global Loyalty, IHG
- Phil Gunter: Founder & Partner, New World Loyalty
Balancing Member Value vs. Program Profits (Ep. 4)
- Hubert Frach: Former VP Marketing, Lufthansa; Divisional SVP Commercial Operations, Emirates
- Nik Laming: Former Head of Loyalty, Cebu Pacific Air; SVP Aimia Asia Pacific
Managing Loyalty Redemptions, Engagement & Liability (Ep. 3)
- Len Llaguno: Founder & Managing Partner, KYROS Insights
- Jonathan Silver: CEO, Engage
- James Curry: Head of Product Design and Loyalty, Emirates
The Role of Loyalty in Coronavirus Recovery (Ep. 2)
- Simon Scholte: Program Director, Flying Blue, Air France/KLM
- Joe DeNardi: Managing Director, Stifel
The Importance of Loyalty in a Time of Crisis (Ep. 1)
- Dave Canty: Partner, New World Loyalty; Former VP Global Loyalty, IHG
- Mark Ross-Smith: Former Head of Loyalty, Malaysia Airlines